You may see how conversational AI tools can help your business or institution automate various procedures by requesting a demo from Haptik. In this section, we will introduce the top 10 use cases, of which five are related to pure NLP capabilities and the remaining five need for NLU to assist computers in efficiently automating these use cases. Figure 4 depicts our sample of 5 use cases in which businesses should favor NLP over NLU or vice versa. Note that you explicitly have to forget entities even if they are loaded/initialized through an intent.

The aim of NLU is to allow computer software to understand natural human language in verbal and written form. NLU works by using algorithms to convert human speech into a well-defined data model of semantic and pragmatic definitions. Sometimes people know what they are looking for but do not know the exact name of the good. In such cases, salespeople in the physical stores used to solve our problem and recommended us a suitable product. In the age of conversational commerce, such a task is done by sales chatbots that understand user intent and help customers to discover a suitable product for them via natural language .

Natural Language Understanding Examples

With text analysis solutions like MonkeyLearn, machines can understand the content of customer support tickets and route them to the correct departments without employees having to open every single ticket. Not only does this save customer support teams hundreds of hours, but it also helps them prioritize urgent tickets. Before a computer can process unstructured text into a machine-readable format, first machines need to understand the peculiarities of the human language. For example, if a user is translating data with an automatic language tool such as a dictionary, it will perform a word-for-word substitution. However, when using machine translation, it will look up the words in context, which helps return a more accurate translation.


AIMultiple informs hundreds of thousands of businesses including 55% of Fortune 500 every month. Questionnaires about people’s habits and health problems are insightful while making diagnoses. As a result, they assist in determining the patients’ health issues.

Natural Language Understanding (NLU)

Thus, it helps businesses to understand customer needs and offer them personalized products. NLU is a subset of NLP that teaches computers what a piece of text or spoken speech means. NLU leverages AI to recognize language attributes such as sentiment, semantics, context, and intent. It enables computers to understand subtleties and variations in language.

What is NLU in service now?

The ServiceNow® Natural Language Understanding (NLU) application provides an NLU Workbench and an NLU inference service that you can use to enable the system to learn and respond to human-expressed intent. Natural Language Understanding was enhanced and updated in the Rome release.

This book is for managers, programmers, directors – and anyone else who wants to learn machine learning. To pass the test, a human evaluator will interact with a machine and another human at the same time, each in a different room. NLP focuses on processing the text in a literal sense, like what was said.

Rapid interpretation and response

The file should be placed in the resource folder of same package folder as the entity class. This is very similar to dealing with intent examples in a separate file. Bharat Saxena has over 15 years of experience in software product development, and has worked in various stages, from coding to managing a product.

You are probably already using some NLU functions in your business without realising it. Even if you are not, you are almost guaranteed to be doing so in your day to day life. As we highlighted above, the purpose of NLU is to interpret human communication in context.

Trending Words

While nlu definition understanding focuses on computer reading comprehension, natural language generation enables computers to write. NLG is the process of producing a human language text response based on some data input. This text can also be converted into a speech format through text-to-speech services.

nlu technology

The group label can, for example, be used to define different orders. In the following example, the group label specifies which toppings go with which pizza and what size each pizza should be. Adapt to new evolving tech stack solutions to ensure informed business decisions.

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